PrimeThirty ships worldwide using using First-Class SafeSecure™ Worldwide Shipping Service
All orders will include real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
For all orders that are placed, please advise that we undergo a processing/inspection period before shipping your item(s) out.
Within this period of time, we thoroughly inspect the quality of the goods to make sure everything is in proper order and of maximum quality, before we prepare to package and ship your order.
Below are the estimated times of completion for the processing/inspection period:
Domestic (United States): 2-5 Business Days
International (Everywhere Else): 3-8 Business Days
Once this period is complete, we will then ship out your order and you will receive an email with tracking information.
Below are general estimated delivery times from shipment:
Domestic (United States): 7-14 Business Days
International (Everywhere Else): 10-18 Business Days
For a complete breakdown of estimated delivery times per country and further details about shipping & delivery, please refer to our Shipping & Delivery page.
How Can I Track The Status Of My Order?
We've made it easier than ever to track orders after they have been placed.
Simply head over to our order tracking page, and there you can enter your the requested information to check the status of your order.
If for whatever reason it does not provide the information requested,
Please contact us at firstname.lastname@example.org and we can give you all the details needed about your order.
How Long Do I Have To Be Able To Cancel Or Make Changes To An Order?
If you need to cancel or make any changes with your order, it is your responsibility to contact us the same day the order is placed.
We process all orders for shipment the very next business day and it may be impossible to cancel or make any changes once it has undergone this process.
We cannot guarantee any cancellation or changes to your order if you contact us any time beyond the same day you have placed your order.
It also your responsibility to ensure you enter your shipping and billing information correctly. We are not responsible for any orders that do not arrive due to a mistake in the shipping address. However, we can definitely always work out a solution to have a replacement sent to the proper address at a reduced cost to preserve customer satisfaction.
Please contact us at email@example.com for any inquiries regarding order cancellations or changes.
Where Can I Find More Information On Shipping Times And The Delivery Process?
PrimeTwenty runs on an SSL Secure payment processing system which ensures that your payments and personal information are 100% encrypted. Your payments are used as a one time basis per item purchased and is not stored in any database.
Guaranteed Safe & Secure Checkouts by:
If the item you received was damaged, defective, or otherwise not as described, you are covered by our money back guarantee and should contact us at firstname.lastname@example.orgWe will contact you with a solution within 24 hours.
We will issue out refunds to customers who want to return items (at the cost of shipping), if the item arrives damaged/defective, or if the item is never received.
On rare occasions, we may have to cancel and refund orders due to a shortage of supply, or if there is a problem with shipping the item to a certain destination.
*All Items Bought On Sale Are Final Sale & Do Not Qualify For A Return*
When you request a refund and we deem it necessary, we will usually process the refund immediately.
How it can typically take anywhere between 3-10 business days for your bank statement to show the refund amount.
Please also note that refund times may vary depending on the investigation of your return if we request further details to prove your claim.
What Is The Money Back Guarantee And What Does It Cover?
The money back guarantee is a policy designed to fully refund or replace items within 30 days of item being delivered according to tracking information.
This covers any instances of the following:- Package/items that are never received
- Items that arrive in defective/damaged condition
- Items that become defective through normal use within 30 days of receiving it
- Items that are not as described in descriptions/pictures
If you experience any of these cases, please contact us at email@example.com and we may ask for further evidence to prove your claim.
Our money back guarantee is subject to our approval and any decision to refund or replace items are final.
For further information about our return/refund policy, please navigate here: https://www.primethirteen.com/pages/return-policy